1) Zipper Resources reserves the rights to cancel any orders if the product is not available for any
reasons. We will notify you if that is the case and return any payment that you have made. Refund will
be credited into your credit card or bank account depending on the period of time your financial
institution required to arrange for the refund.
2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel
has been collected by courier rider.
3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages.
Claims (if any) must be lodged via our email at inquiry@zipperresources.com and
shipping1@zipperresources.com or 012 771 8388 within 7 days
upon receiving, otherwise we reserve
the rights to reject the claim.
4) Upon confirmation of the Return/Refund item, customer is required to send back the product using
the consigment note provided by our customer service.
5) You shall be responsible for the risks and condition of the product to be returned until it is received
by us. We shall hold no liability for any loss or damage to the product prior to the product received by
us. You are advised to pack the product safely to prevent any loss or damage to the product or its box
or its original packaging.
6) Exchange of the product or refund for the product can be arranged for the following reasons:
7) We will inspect the returned product upon return by you. If one or more of the conditions in clause
5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is
available in our stock, or for a refund to be made to you through your payment account (credit
card/debit card/bank account), within 30 days from the approved return date.
8) Products/Items that are classified under medical devices, disposable items, one time used items are
strictly not exchangeable or returnable for hygienic purposes.
9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.
10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund
you the value of the product or replace the product.
11) If any product(s) which was not included in your order was delivered to you, we shall collect the
product from you.
12) If you have been charged for a product which has not been delivered, we shall refund you the value
of the product as originally charged to you.
13) Customs procedures and regulations vary by country and may result in outcome beyond our
control. Any international deliveries held by customs are not the liability of our company.
14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor
exchangeable.
If you wish to seek further information or assistance, kindly email our e-commerce platform inquiry@zipperresources.com and shipping1@zipperresources.com or 012 771 8388
The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches Zipperstore. Zipper will not be liable for any loss or damage to the Product prior to the Product received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.